Elite retention systems that turn intent into booked revenue.
Retention
between
appointments.
A clinic-branded mobile experience that routes booking, verifies the outcome, and closes the loop—so “ROI” becomes measurable, not marketing.
HOME
ROUTER
Booking
Verified
CONFIRMATION
Measure
Causality, not clicks
Tap → Return → Confirmed booking—captured, attributed, defensible.
Scope
Proof-Core only
No bloat. Only what’s required to ship, verify, and repeat.
Stability
Monitored launch window
Stabilization, fast fixes, and zero distractions until reliable.
Delivery
Clinic-branded + configured
Brand, services, locations, routes, and rules—set with precision.
The Retention Proof Loop
We measure causality: Tap → Return → Confirmed
“If this loop can’t be demonstrated end-to-end, Phase 1 isn’t done.”
01. Open App
Client sees the next best action—guided by timing and intent.
What’s happening
- • Clear “next step” on first screen
- • No dead ends, no guesswork
02. Rebook Prompt
Rules-based nudge appears at the right time—no spam, no noise.
What’s happening
- • Timing window enforced
- • Prompts match services + cadence
03. Route → Provider
One tap routes into your booking platform—optimized for conversion.
Attempt createdWhat’s happening
- • Provider-aware handoff
- • Attempt logged before leaving the app
04. Complete
Booking is completed in the provider system—where revenue happens.
What’s happening
- • Client completes in provider
- • Your app stays out of the way
05. Return → Verify
On return, we check for a new appointment and validate the outcome.
What’s happening
- • Return detected
- • Verification runs reliably (with recovery)
06. Confirm
Outcome confirmed and attributed—proof you can stand behind.
Outcome verifiedWhat’s happening
- • Confirmation screen closes the loop
- • Attribution is stored for reporting
About Digital Nest Lab
Built for retention. Engineered for trust.
Digital Nest Lab builds provider-aware retention systems for medspas and wellness clinics — designed to verify outcomes, not just generate activity.
Clinic data is isolated by tenant and access is enforced at the database layer.
What we build
A clinic-branded mobile experience that routes booking intent into your existing provider, then verifies the outcome when the client returns.
What we prove
Retention as causality — Tap → Return → Confirmed booking. Tracked, attributed, repeatable.
Why trust it
Led by a Senior Mobile Engineer with 8+ years shipping production systems for Macy’s, Caesars Entertainment (Caesars Palace), and Park ‘N Fly — including retention-related work and custom UI libraries.
How we work
We start with feasibility and proof — not features. Blueprint defines the provider constraints and locks Phase 1 scope. Phase 1 ships the Proof-Core and verifies the loop end-to-end. White-Glove Care protects stability post-launch.
We don’t replace your booking system. We prove the outcome.
Most medspa apps
don’t prove anything.
Causality vs. Vanity
-
/
Attribution is missing. Most apps can’t connect activity to confirmed bookings.
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/
The handoff kills intent. Booking happens off-app, and drop-off disappears.
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/
Without verification, ROI is a claim. Not proof.
We prove the loop: Tap → Return → Confirmed booking.
Tracked, attributed, repeatable.
If the loop isn’t verifiable end-to-end, it isn’t Phase 1.
Fixed Scope
Retention Proof Blueprint™
Ideal for: clinics preparing a verified retention launch
- • Proof Loop map (Tap → Return → Confirmed)
- • Provider constraints review (no fantasy SSO)
- • Multi-location routing plan
- • Tenant configuration checklist (brand, services, rules)
- • Phase 1 build specification (scope locked)
Deliverable: Phase 1 spec + configuration checklist
Timeline: 7–14 days (multi-location may extend)
Proof-Core Build
Phase 1: Elite Retention Engine
Ideal for: revenue-proven clinics that demand measurable proof
- • Clinic-branded mobile experience (Luxury UI)
- • Booking intent router (secure, provider-aware)
- • Return-to-app verification + recovery flow
- • Rebooking rules configured to your clinic model
- • Instrumentation (attempt tracking + outcome)
Deliverable: Shipped app + Proof Loop verified
Timeline: 10–12 weeks • Fixed Range
Post-Launch
White-Glove Care
Ideal for: stability-first maintenance and optimization
- • Monitoring + prioritized fixes (stability first)
- • OS + dependency hygiene (breakage prevention)
- • Proof Loop optimization (conversion + drop-off)
- • Reporting: what’s working, what’s leaking
Deliverable: Monitored stability + ongoing optimization
Cadence: Monthly
Booking systems
Provider-aware by design.
We work with your existing booking platform—whether it’s a major medspa system or a link-based flow. During Blueprint, we confirm constraints and implement the highest-conversion router path that still enables outcome verification.
Growth Enhancements
Unlocked after Phase 1 is verified.
Phase 2 expands what’s already proven—without compromising reliability. We scale impact through deeper personalization, richer membership logic, and analytics.
Timeline: 10–12 weeks • Fixed Range
01. Personalization
Smarter nudges & recommendations based on history + rules (not hype).
02. Membership Depth
Credits, renewals, upgrades, and VIP visibility within the app.
03. Multi-location
Optimized location routing, offers, and regional service surfacing.
04. Provider Integrations
Pull richer appointment/provider data responsibly when supported.
05. Lifecycle Messaging
Push/email/SMS strategy tightly coordinated with the Proof Loop.
06. Owner Dashboard
Full conversion visibility: Tap → Return → Confirmed outcome.
Phase 2 is optional. Phase 1 is the requirement.
Luxury is Proof.
Demo
Proof-Core walkthrough from tap to verified outcome.
Instrumentation
Attempt tracking + return verification + attribution.
Reliability
Recovery flow + stabilization window for confidence at launch.
Monitored launch • 30-day stabilization included
Questions that matter
Clarity over chaos.
If you’re considering a retention system, these are the questions that protect your investment—and prevent expensive mistakes.
No. We route into it, reduce friction at the handoff, and verify outcomes when the client returns—so performance is measurable, not assumed.
Only if your provider explicitly supports it. We don’t sell fantasy SSO. We optimize the handoff, then prove the outcome on return.
Phase 1 is provider-aware and works with major platforms and link-based flows. During Blueprint, we validate constraints and choose the highest-conversion route that still supports verification.
We track the Proof Loop: booking intent (tap), return to app, and a confirmed outcome. That’s causality—clean, defensible, repeatable.
A 30-day stabilization window: monitoring, fixes, and zero new features—stability only. After that, White-Glove Care covers ongoing hygiene and optimization.